... where trust is the keyPhone 24/7

Terms & Conditions

Please take a few minutes to read the below information about the legal terms and conditions that apply to your use of the H W Frost Equipment Pty Ltd website and any services or products that you order from us. If you do not agree to these terms and conditions please do not use our website.


By using this website you are bound by these terms and conditions which form a legally binding contract between you and H W Frost Equipment Pty Ltd ABN 25 871 554 359.

Use of this website

You may only use this website for lawful purposes and will not use it in a way that violates the rights of any third party.

You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.

Links to other websites

There are links on this site to other websites that may be of interest to you. Please note that H W Frost Equipment Pty Ltd is not responsible for the information contained on those websites. We will not be liable for any damage caused by use of these websites.

Damage to computer or other device

We will take reasonable care in ensuring that our website is free from viruses or other dangerous content, however we cannot guarantee that use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.

Online shopping

When placing information onto our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. We cannot guarantee that the product images are an exact representation of the actual products.


We reserve the right to accept or reject an order for any reason due to unavailability of product; an error in the price, image or the product description; or error in your order. We only accept orders from mainland Australia and Tasmania.

Product availability

We will use our best endeavours to ensure products ordered are available for delivery.


A standard flat rate fee per delivery. The delivery fee is non-refundable unless the goods fail to comply with the consumer guarantee provisions of the Australian Consumer Law.

We will only deliver to addresses within Australia. Delivery lead time will vary depending on your location.

We will make every attempt to deliver goods within the estimated timeframe however please be aware that delays may occur due to unforeseen circumstances or factors that are beyond our control.


All orders are calculated in Australian Dollars (AUD). You must pay for your products purchased on this website at the time of placing an order.

We will always act to protect the details of your payment and purchase however in the absence of negligence, H W Frost Equipment Pty Ltd will not be responsible for any loss or damage that you may suffer if a third party acquires unauthorised access to data that you have provided to us when ordering from our website.

Cancelling an order

You can cancel your online order, provided that it has not been dispatched. Please contact us via email or phone.

Website changes

We may change or update this website and the terms and conditions at any time. Your use of this website after notice will constitute your deemed acceptance of such changes.